2jb Privacy Policy
for Pakistan Players

1 Who We Are

2jb is an online gaming and sports betting platform operated for players in Pakistan. The platform is accessible at 2jb.onl and through the dedicated mobile app available for Android and iOS. For the purposes of this privacy policy, "2jb", "we", "us" and "our" all refer to the operators of the 2jb platform.

This privacy policy applies to all data collected through the 2jb website, the mobile app, live chat, email communications with our support team and any other interaction you have with 2jb as a registered or prospective player.

If you have questions about this policy or about how your data is handled, you can reach us at [email protected] at any time. The support team is available 24/7 via live chat on the platform or in the app.

2 Data We Collect

We collect different categories of data depending on how you interact with 2jb. Here is a clear breakdown of what we collect and why.

3 How We Use Your Data

Every piece of data 2jb collects has a specific purpose. We do not collect data speculatively or for reasons unrelated to operating the platform and serving you as a player.

Account and Platform Operations

• Creating, managing and verifying your 2jb account.
• Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast and Bank Transfer.
• Managing your VIP tier status, cashback rewards and bonus entitlements.
• Providing customer support, resolving account queries and investigating disputes.

Security and Fraud Prevention

• Detecting and preventing unauthorised access to your account.
• Identifying and blocking fraudulent transactions or suspicious betting patterns.
• Verifying that only the registered account holder is accessing and operating the account.

Responsible Gaming

• Monitoring activity patterns to identify potential signs of problem gambling.
• Enforcing deposit limits, session reminders and self-exclusion settings configured by the player.
• Age verification to ensure all players are 18 or above.

Platform Improvement

• Understanding how players use different sections of the platform — sports betting, casino, bingo — to improve the experience.
• Testing and optimising the mobile app performance across different devices and network conditions in Pakistan.

Communication

• Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• Sending promotional communications about bonuses, PSL betting offers and platform updates — only where you have opted in to receive them.

4 Legal Basis for Processing

2jb processes your personal data on the following legal grounds:

• Contract Performance: Processing your registration, managing your account, handling deposits and withdrawals, and operating the VIP programme are all necessary to fulfil the service you have contracted with 2jb.
• Legitimate Interests: Fraud prevention, security monitoring and platform analytics are conducted on the basis of 2jb's legitimate interest in maintaining a safe and functional platform.
• Legal Obligation: Identity verification (KYC) and transaction monitoring are carried out to meet standard anti-money laundering and fraud prevention obligations applicable to gaming platforms.
• Consent: Promotional communications are only sent where you have given explicit consent. You can withdraw this consent at any time through your account settings or by contacting support.

5 Data Sharing

2jb does not sell your personal data. We share data only in the following limited circumstances and only with parties that have appropriate data protection obligations in place:

Payment Processors

To process deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer, your payment details are passed to the relevant payment service provider. These providers process your data solely for the transaction and under their own privacy and security frameworks.

Identity Verification Services

Where required to complete KYC verification, your identity documents may be passed to a third-party verification service. This is a one-time process for account verification purposes.

Game Software Providers

Casino games, live casino and slots on 2jb are powered by third-party software providers. When you play these games, limited session data (such as your player ID) may be passed to the provider to facilitate the game. No financial or identity documents are shared with game providers.

Legal Requests

2jb may disclose data if required to do so by a valid legal order or regulatory request. We will only comply with requests that are properly formed and legally valid.

6 Data Retention

We retain your personal data for as long as your account is active and for a period after account closure as required by our standard operational and fraud prevention practices.

• Account Data: Retained for the duration of your account and for a period following account closure for audit and fraud prevention purposes.
• Transaction Records: Financial transaction records are retained for a period consistent with standard financial record-keeping practices.
• Identity Verification Documents: Retained for the period required to maintain KYC compliance and for dispute resolution purposes.
• Support Communications: Chat and email records are retained for a reasonable period to support dispute resolution and service quality review.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you personally.

7 Cookies and Tracking

2jb uses cookies — small text files stored on your device — to provide core platform functionality and to understand how the platform is being used. Here is what we use and why:

Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your preferences (such as language settings) and enable secure navigation across the platform. You cannot opt out of essential cookies while using 2jb.

Analytics Cookies

We use analytics tools to understand how players navigate the platform — which sections are most visited, how long sessions last, and where players encounter issues. This data is aggregated and not linked to individual identities. Analytics cookies can be disabled through your browser settings without affecting core platform functionality.

Managing Cookies

Most browsers allow you to view and manage cookies through their settings. You can set your browser to block third-party cookies or to alert you before cookies are stored. Blocking essential cookies will affect your ability to stay logged in and use the platform normally.

8 Mobile App and Device Data

When you use the 2jb mobile app on Android or iOS, we collect certain device-level data to operate the app and maintain security. This includes your device model, operating system version, app version, and network connection type (Wi-Fi, 4G, 3G).

This data is used to optimise app performance across the range of devices and network conditions common in Pakistan — including mid-range Android handsets and variable mobile connectivity. It is not used to build a profile of you as an individual beyond what is needed to deliver the platform.

The mobile app may request permission to use biometric authentication (fingerprint or face recognition) if you choose to enable it. Biometric data is processed entirely on your device and is never transmitted to 2jb's servers.

Push notifications from the app — such as deposit confirmations, withdrawal updates or bonus alerts — can be managed through your device's notification settings at any time.

9 Security Measures

2jb applies industry-standard security practices to protect your personal data from unauthorised access, disclosure or loss:

• SSL Encryption: All data transmitted between your device and 2jb's systems is encrypted using SSL/TLS. This applies to login, registration, payment processing and support communications.
• Password Security: Passwords are hashed using secure algorithms and are never stored in plain text. 2jb staff cannot see your password — only you know it.
• Two-Factor Authentication: Optional 2FA is available on all accounts for an additional layer of access security.
• Fraud Monitoring: Automated systems monitor for unusual login patterns, multiple account activity and suspicious transactions. Accounts flagged as potentially compromised are temporarily locked and the player notified.
• Access Controls: Internal access to player data is restricted to staff who require it for their role. Access is logged and audited.

Despite these measures, no online platform can guarantee absolute security. If you believe your account has been accessed without your authorisation, contact support immediately through live chat or email.

10 Your Rights

As a 2jb player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team with your registered email address and a description of your request.

What These Rights Mean in Practice

• Access: You can request a copy of the personal data 2jb holds about you.
• Correction: If any information in your account is inaccurate, you can request it be corrected. Some changes (like name corrections) may require supporting documents.
• Deletion: You can request deletion of your personal data. Note that some data may need to be retained for a period after account closure for legal and fraud prevention purposes.
• Withdraw Consent: If you have opted in to marketing communications, you can withdraw that consent at any time through account settings or by contacting support. Withdrawal does not affect processing carried out prior to withdrawal.

We aim to respond to data rights requests within 30 days of receipt. Where requests are complex, we will notify you within 30 days and provide an estimated completion date.

11 Children's Privacy

The 2jb platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is required as part of the account review process, and accounts found to belong to minors are closed immediately.

If you believe a minor has created an account on 2jb, please contact support immediately at [email protected] so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

2jb may update this privacy policy from time to time to reflect changes in how we operate the platform or in applicable data protection standards. When we make material changes, we will notify registered players via their registered email address or through an in-platform notification.

The "Last Updated" date shown at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically. Your continued use of 2jb after changes are published constitutes acceptance of the updated policy.

13 Contact Us About Privacy

For any privacy-related queries, data access requests, correction requests or deletion requests, please contact the 2jb support team:

• Live Chat: Available 24/7 on the 2jb platform or in the mobile app — fastest response.
• Email: [email protected] — include your registered email address and describe your request.

For more information on how 2jb handles your account, payments and betting activity, you can also review the Terms and Conditions and our Responsible Gaming page.